Frequently Asked Questions

Caring for wool paintings is no more difficult than caring for other works of art—there are some basic principles that apply regardless of the medium.

• Is a wool painting sensitive to light?

As a general rule, all works of art should be hung in a place protected from direct sunlight!

Felt is an organic material. A slight change in color over the years cannot therefore be entirely ruled out and does not constitute grounds for a return. It does not detract from the piece; on the contrary, it highlights its natural character.

However, most of the dyed fibers I use are very lightfast—many pieces have lost none of their color quality even after 10 years in unfavorable locations.

• How should I clean a wool painting?

Felt is naturally dust- and dirt-repellent.

However, as with any work of art, dust can accumulate on the surface of an unprotected wool painting over time, especially if it has a more textured surface. It can be easily removed using one of these 3 methods:

- Gently tap the surface (this is usually sufficient)
- Use a feather duster
- Use a vacuum cleaner (rarely necessary).
For this method, place a piece of loosely woven fabric (e.g., gauze) over the surface of the artwork and very carefully run a suitable attachment (without a brush) at the vacuum cleaner’s lowest setting over the fabric.
Be sure to test a corner first to make sure the suction isn’t too strong.

For stubborn stains or dirt, please contact a professional dry cleaning service.

• Are wool paintings susceptible to moth damage?

It’s happened to most of us at some point—the weather gets cooler, we pull our favorite wool sweater out of the closet, and realize it’s been eaten.

The good news: Pictures aren't stored in a closet; they're hung on the wall.

Once the issue of UV protection has been resolved (see " Light Protection" above), the light is actually a good thing, because moths avoid it and therefore won't be a problem.

In addition, Whisperwool products are moth-resistant.

If you want to be absolutely sure, use a very small amount of eco-friendly moth spray every few months, spraying from a distance.

Each shipment includes a sample piece of felt so you can test the selected product first.

• Is it okay to touch a wool painting?

Hands off? Not when it comes to my work!

Felt naturally invites you to touch it—the warm wool and the fascinating surface textures delight people of all ages.
That might be one of the reasons why you’ve fallen in love with your new work of art.

Feel free to explore the image with your fingertips. Close your eyes for a moment and enjoy the experience.

But please don't forget that this isn't a practical item.

Still, caution is advised!

Even the cleanest hands leave behind traces of natural oils, and over time these can build up on the movement.

Very important:
Children love my artwork and are often magically drawn to it.
Of course, they can and should touch it with their hands— but a work of art is still not a child’s toy!

• Can I view the works on site?

My works can be viewed by by appointment in my Vienna studio.

• Can I see how a piece of art would look in my home?

Here's how the AR preview works: (Note: Your device must be AR-compatible!)

Experience selected works of art in person and to scale right in your own home!
With the augmented reality feature, you can virtually Test Hanging artworks in your space.

Instructions in 4 easy steps:

1. Install the app
   Download the free ART.AUGMENTED app to your smartphone or tablet in the Viewing Room. The app is available for Apple (in the App Store) and Android (in the Google Play Store).
   Simply click on the pink button located below or next to the exhibition screenshot.
   The screen shown in the screenshot will open.
   You can install the app from there

2. Find the ID field
   Open the app. On the home screen or in the search function, you’ll find a field for entering an Exhibition ID.

3. Enter ID
   Enter the 8-digit ID of the exhibition you want to view.
   You can find the ID right next to the respective series.

4. Experience your own private AR exhibition at
   Point your device's camera at a blank wall (this may take a moment).
   You can now swipe through the entire series and hang one piece after another on the wall to find the perfect choice.

• How much does a wool painting cost?

Prices are not based solely on the size of the artwork, but primarily on the amount of work involved, the complexity, and the materials used. Since each wool painting is a one-of-a-kind, handmade piece, I’m happy to provide personalized information.

• How does the purchasing process at Susanne Weber Art work?

Next to each artwork, there is a button you can use to send a non-binding inquiry.
Your email program will then automatically include the artwork title in the subject line.
Just send me a quick message and I’ll get back to you!

Once everything has been settled to your satisfaction, we will sign a purchase agreement and draw up a handover report.

• How can I pay?

Once payment has been received via bank transfer, I will ship your artwork via insured mail or a parcel service.

In the Vienna area, it can also be picked up with cash, or I can deliver it myself.

Shipping within Austria is free.

I'm happy to look into the best shipping options for other countries.

• What if I'm not satisfied with my purchase?

General:
I am confident that every piece of art you purchase from me will bring you great joy. If you have any questions or concerns, please contact me directly before making a purchase. We’d be happy to schedule an appointment so you can view the pieces in person at my studio, or you can use the AR feature for a virtual Test Hanging in your own space. If any questions do arise later, we’ll work together to find a good solution.

Right of Withdrawal for Online Purchases:
If you purchase a one-of-a-kind textile item through distance selling (for example, via an email inquiry), you, as a consumer, are entitled to the statutory 14-day right of withdrawal. I will send you all the specific details, along with the official cancellation policy, transparently via email together with my binding offer. Purchases made directly on-site at the studio are excluded from this policy.

Shipping Damage:
I pack my artworks with the utmost care and ship them insured. If a package nevertheless arrives damaged, please contact me immediately. I will handle the matter with the shipping carrier. To file an insurance claim, I will simply need your assistance in the form of photos of the damaged packaging and the artwork.

• Can I purchase the artworks shown on the "All Available Artworks" page right away?

Even though we take every precaution, it’s possible that your inquiry may overlap with a purchase and the website hasn’t been updated yet.

I ask for your understanding in this matter.

If works are reserved for an exhibition, this is noted.

• Can I can see how you create your artworks?

You can get a glimpse of the process in this YouTube video.

• Can I commission a piece from you?

I don't have any availability right now, but feel free to reach out —we can always chat without any obligation!

• As someone with allergies, do I need to be careful around wool paintings?

It’s important to me that you simply enjoy my art. That’s why I want to be transparent with you about any potential allergens.

Animal companions: Three cats keep me company in my studio. Even though I take great care to keep things clean and keep their curious noses away from the finished pieces, there may still be trace amounts of allergens on the artworks. If you have a severe reaction to cats, please be aware of this.

About the wool: I use high-quality sheep’s wool in my paintings. Depending on the type and processing, the wool may contain a natural residue of lanolin (wool wax), which can cause a contact allergy in some people.

If you have any concerns or specific questions about a particular artwork, please feel free to contact me at any time. Together, we’re sure to find a good solution.