Frequently Asked Questions

Handling wool paintings is no more difficult than dealing with other artworks – there are a few basic principles that apply regardless of the medium.

• Are wool paintings sensitive to light?

As a rule, every piece of art should be hung away from direct sunlight!

Felt is an organic material. A slight change in colour over the years cannot be entirely ruled out and does not constitute grounds for a return. It does not detract from the artwork; rather, it highlights its natural qualities.

However, most of the dyed fibers I use are highly lightfast—many works have not lost any of their color quality even after 10 years in unfavorable locations.

• How should I clean a wool painting?

Felt is inherently dust- and dirt-repellent.

However, as with any artwork, dust can accumulate over time on the surface of an unprotected wool painting, especially if it is heavily textured. It can be easily removed using one of these 3 methods:

- Gently tap to remove dust (this is sufficient in most cases)
- Use a feather duster
- Use a vacuum cleaner (rarely necessary).
For this method, place a piece of loosely woven fabric (such as cheesecloth) over the surface of the artwork and gently guide a suitable attachment (without bristles) across the fabric on the lowest vacuum setting.
Be sure to test a corner first to ensure the suction isn't too strong.

For stubborn stains or dirt, please contact a professional textile cleaning service.

• Are wool paintings vulnerable to moths?

It has happened to most of us at some point – the weather gets cooler, we pull our favourite wool jumper out of the wardrobe, and discover it has served as a meal.

The good news: artworks are not stored in wardrobes, they hang on the wall.

Once the issue of UV protection is resolved (see Light protection above), light is a positive thing because moths avoid it and therefore will not be a problem.

In addition, Whisperwool products are moth-resistant.

If you want to be completely sure, apply a very small amount of eco-friendly moth spray from a distance every few months.

Each delivery includes a sample piece of felt so you can test the chosen product on it first.

• Is it okay to touch a wool painting?

Hands off? Not with my works!

Felt naturally invites you to touch it – the warm wool and captivating surface textures delight people of all ages.
Perhaps that is also one of the reasons why you fell in love with your new piece of art.

Feel free to explore the artwork with your fingertips. Close your eyes for a moment and simply enjoy the experience.

Please remember, however, that this is not a utilitarian object.

Caution is still advised!

Even the cleanest hands leave behind traces of natural oils, which can accumulate on the artwork over time.

Very important:
Children love my works and are often magnetically drawn to them.
Of course they can and should look with their hands as well - however, a work of art is still not a children's toy!

• Can I view the works in person?

My works can be viewed by appointment in my studio in Vienna.

• How much does a wool painting cost?

Prices are not based solely on the size of the artwork, but primarily on the amount of work, complexity, and materials used. Since each wool painting is a handmade unique piece, I am happy to provide individual information.

• How does the purchasing process at Susanne Weber Art work?

Next to each work, you will find a button that allows you to make a non-binding inquiry.
Your email program will then automatically populate the subject line with the corresponding title of the work.
Simply write me a short message and I will get back to you!

Once everything has been arranged to your satisfaction, we will conclude a purchase agreement and a handover protocol will be drawn up.

• How can I pay?

Upon payment by bank transfer, I will ship your artwork securely with insured postal or courier delivery.

In the Vienna area, it can also be picked up against cash payment, or I can deliver it personally.

Shipping within Austria is free of charge.

I am happy to determine the optimal shipping options for other countries.

• What if I am not satisfied with my purchase?

General:
I am confident that every artwork you purchase from me will bring you great joy. If you have any questions or concerns, it is best to contact me directly before making a purchase. We are happy to arrange an appointment for you to view the works in person at the studio, or you can use the AR function for a virtual Test Hanging in your own spaces. Should any questions arise later on, we will find a good solution together.

Right of Withdrawal for Online Purchases:
If you purchase a unique textile piece via distance selling (for example, through an email inquiry), you as a consumer are entitled to the statutory 14-day right of withdrawal. I will send you all exact details as well as the official cancellation policy transparently via email along with my binding offer. Custom commissions and purchases made directly on-site at the studio are exempt from this.

Shipping Damage:
I pack my artworks with the utmost care and ship them insured. Should a package nevertheless arrive damaged, please contact me immediately. I will take care of the handling with the shipping service provider. For the damage report to the insurance company, I will then only need your support in the form of photos of the damaged packaging and the artwork.

• Can I immediately buy the works shown on the "All Available Artworks" page?

Despite all care, it can happen that your inquiry overlaps with a purchase and the website has not yet been updated.

Thank you for your understanding.

If works are reserved for an exhibition, this will be noted.

• Can I can see how you create your artworks?

You can get an insight into the process in this YouTube video.

• Can I commission a custom piece?

Yes. As part of Inspired by Scent, individual wool paintings are also created based on a perfume that holds special meaning for you. This is not about a literal translation, but rather my artistic interpretation of the scent, atmosphere, and your personal associations.

Custom commissions are currently available starting at €180. We will agree upon the price for your individual wool painting transparently in advance.

• As an allergy sufferer, do I need to be careful with wool paintings?

It is important to me that you simply enjoy my art. Therefore, I would like to inform you transparently about potential allergens.

Animal roommates: Three cats keep me company in my studio. Even though I pay close attention to cleanliness and keep the curious noses away from the finished works, subtle traces of allergens may be present on the art objects. If you react strongly to cats, please keep this in mind.

Wool material: I use high-quality sheep's wool for my paintings. Depending on the variety and processing, the wool may contain a natural residual amount of lanolin (wool wax), which can trigger contact allergies in some people.

Should you have any concerns or specific questions about a particular piece of art, please feel free to contact me at any time. Together, we are sure to find a good solution.