Frequently Asked Questions

Caring for felt paintings is no more difficult than caring for other works of art—there are some basic principles that apply regardless of the medium.

• Sun protection

As a general rule, all works of art should be hung in a place protected from direct sunlight!

Felt is an organic material. A slight change in color over the years cannot therefore be entirely ruled out and does not constitute grounds for a return. It does not detract from the piece; on the contrary, it highlights its natural character.

However, most of the dyed fibers I use are very lightfast—many of the images have lost none of their color quality even after 10 years in unfavorable locations.

• Hands off?

Not with a felt picture!

Felt naturally invites you to touch it—the warm wool and the fascinating surface textures delight people of all ages.
That might be one of the reasons why you’ve fallen in love with your new work of art.

Feel free to explore the image with your fingertips. Close your eyes for a moment and enjoy the experience.

But please don't forget that this isn't a practical item.

Still, caution is advised!

Even the cleanest hands leave behind traces of natural oils, and over time these can build up on the movement.

Very important:
Children love my artwork and are often magically drawn to it.
Of course, they can and should touch it with their hands— but a painting is still not a child’s toy!

• Cleaning

Felt is naturally dust- and dirt-repellent.

However, as with any work of art, dust can accumulate on the surface of an unprotected felt painting over time, especially if it has a more textured surface. It can be easily removed using one of these three methods:

- Gently tap the surface (this is usually sufficient)
- Use a feather duster
- Use a vacuum cleaner (rarely necessary).
For this method, place a piece of loosely woven fabric (e.g., gauze) over the surface of the artwork and very carefully run a suitable attachment (without a brush) at the vacuum cleaner’s lowest setting over the fabric.
Be sure to test a corner first to make sure the suction isn’t too strong.

For stubborn stains or dirt, please contact a professional dry cleaning service.

• Moths

It’s happened to most of us at some point—the weather gets cooler, we pull our favorite wool sweater out of the closet, and realize it’s been eaten.

The good news: Pictures aren't stored in a closet; they're hung on the wall.

Once the issue of UV protection has been resolved (see " Light Protection" above), the light is actually a good thing, because moths avoid it and therefore won't be a problem.

In addition, Whisperwool products are moth-resistant.

If you want to be absolutely sure, use a very small amount of eco-friendly moth spray every few months, spraying from a distance.

Each shipment includes a sample piece of felt so you can test the selected product first.

My works can be viewed by by appointment in my Vienna studio.

Here's how the AR preview works: (Note: Your device must be AR-compatible!)

Experience selected works of art in person and true to scale in your own home!
With the augmented reality feature, you can virtually try out different arrangements of the artworks in your space.

Instructions in 4 easy steps:

1. Install the app
   Download the free ART.AUGMENTED app to your smartphone or tablet in the Viewing Room. The app is available for Apple (in the App Store) and Android (in the Google Play Store).
   Simply click on the pink button located below or next to the exhibition screenshot.
   The screen shown in the screenshot will open.
   You can install the app from there

2. Find the ID field
   Open the app. On the home screen or in the search function, you’ll find a field for entering an Exhibition ID.

3. Enter ID
   Enter the 8-digit ID of the exhibition you want to view.
   You can find the ID right next to the respective series.

4. Experience your own private AR exhibition at
   Point your device's camera at a blank wall (this may take a moment).
   You can now swipe through the entire series and hang one piece after another on the wall to find the perfect choice.

Prices are generally based not on the size of the artwork, but on the amount of work involved and the materials used.

I'd be happy to provide more information on that.

Did you find a piece of art in my gallery that seems made just for you?
How wonderful!
Each piece has a “Reserve artwork via email” button.
In your email program, the request will already have the title of the artwork in the subject line.
Just send me a quick message and I’ll get back to you!

Once everything has been settled to your satisfaction, we will sign a purchase agreement and draw up a handover report.

Once payment has been received via bank transfer, I will ship your artwork via insured mail or a parcel service.

It can also be picked up in the Vienna area, or I can deliver it myself.

Shipping within Austria is free.

I'm happy to look into the best shipping options for other countries.

General

I am confident that every piece you purchase from me will bring you great joy.
Please be sure to contact me before making a purchase if you have any questions or concerns.
Should any issues arise, however, returns or exchanges are accepted within 14 days of purchase.
See also “Return Policy”.

Commissioned Works

Since commissioned pieces are crafted specifically according to your wishes and specifications, they cannot be returned.
Each piece is one-of-a-kind, designed especially for you to meet your specific requirements.
Throughout the design process, I work closely with you to ensure that the final product meets your expectations.

Shipping damage

My artworks are carefully packaged and shipped with insurance, and should arrive undamaged.
In the unlikely event that an artwork is damaged during transport, the shipping company is responsible for handling the claim.
Please report any damage to the delivery person immediately upon receipt of the package and let me know as well so that I can assist you.

• 14-day return policy starting from the date you receive the artwork.

• Simple return process with all costs covered.

• Easy returns or exchanges.

Even though we take every precaution, it’s possible that your inquiry may overlap with a purchase and the website hasn’t been updated yet.

I ask for your understanding in this matter.

You can get a glimpse into the creative process in this YouTube video.

I'm currently unable to take on any more work, but feel free to feel free to reach out—we can always chat without any obligation!

It’s important to me that you simply enjoy my art. That’s why I want to be transparent with you about any potential allergens.

Animal companions: Three cats keep me company in my studio. Even though I take great care to keep things clean and keep their curious noses away from the finished pieces, there may still be trace amounts of allergens on the artworks. If you have a severe reaction to cats, please be aware of this.

About the wool: I use high-quality sheep’s wool for my felt artworks. Depending on the type and processing, the wool may contain a natural residue of lanolin (wool wax), which can cause contact allergies in some people.

If you have any concerns or specific questions about a particular artwork, please feel free to contact me at any time. Together, we’re sure to find a good solution.